Privacy Policy

1. WHO WE ARE & WHAT THIS POLICY COVERS

1.1. Scope of This Policy: This policy sets out how lootgate.net collects, protects, and uses your personal information when you use our platform to buy or trade in-game skins. By continuing to use our services, you agree to the practices described here.

1.2. Data Controller: DOM POUCH LTD, registered in England and Wales under Company No. 17380032, is the Data Controller responsible for your personal information.

1.3. Getting in Touch: For any privacy-related questions, please contact us at info@lootgate.net.

2. WHAT INFORMATION WE COLLECT

2.1. Basic Identity Details: This includes things like your full name, email address, and billing address.

2.2. Payment Records: We keep records of your purchase history, receipts, and confirmations of successful payments.

2.3. Card Payment Data: Sensitive payment details are handled entirely by our secure third-party payment providers — we never store full card numbers ourselves.

2.4. Trading-Related Information: This covers details tied to your inventory activity, such as your Steam username, trade URL, and whether your deliveries were successful.

2.5. Compliance Documents: Where required for AML and KYC purposes, we may collect ID documents, your date of birth, and proof of residency.

2.6. Technical Data: We automatically collect certain data as you browse, such as your IP address, the site you came from, your device and operating system type, and cookie data.

2.7. Support Correspondence: Any messages or queries you send to our customer support team.

3. HOW WE COLLECT YOUR DATA

3.1. Information You Give Us: Data you provide directly, such as when you set up an account, complete a purchase, or contact support.

3.2. Automatically Collected Data: Information gathered through cookies and analytics tools as you use the site.

3.3. Data From Our Partners: Information passed to us by the payment processors we work with, such as Stripe, WooCommerce, or PayPal.

4. WHY WE PROCESS YOUR DATA

4.1. Fulfilling Your Orders: To make sure your in-game items are correctly delivered through Steam trade offers.

4.2. Keeping You Informed: To send you important updates about your orders, deliveries, and any support requests.

4.3. Keeping the Platform Running Safely: To troubleshoot technical issues, monitor performance, and help prevent fraud.

4.4. Meeting Our Legal Obligations: To comply with tax and accounting rules, payment scheme requirements, and AML/CTF legislation.

4.5. Enforcing Our Terms: To uphold our Terms and Conditions. In every case, we only process what's genuinely needed to fulfil orders, prevent fraud, and meet our legal duties.

5. HOW LONG WE KEEP YOUR DATA

5.1. Financial Records: In line with tax and accounting law, we keep order and transaction records for up to 6 years.

5.2. Compliance Records: KYC and AML documentation is kept for at least 5 years, and potentially longer where the law requires it.

5.3. Support Records: We only keep correspondence with our support team for as long as needed to resolve your query and maintain a useful history.

5.4. Analytics & Cookie Data: This is kept only for as long as its lifespan allows, or until you delete it yourself.

6. WHO WE SHARE YOUR DATA WITH & CROSS-BORDER TRANSFERS

6.1. Payment Partners: We may share data with banks, payment gateways, and card networks to handle chargebacks, detect fraud, and comply with AML rules.

6.2. Service Providers: We work with technical partners for hosting, support tools, and analytics, and we also share relevant data with Valve/Steam to complete trades.

6.3. Legal Requests: We may disclose information to regulators or legal advisers where required by law or to protect our legal rights.

6.4. What We Don't Do: We never sell your personal data, and we never hold full card details ourselves — that's handled by our authorised payment providers.

6.5. International Transfers: Your data may occasionally be sent outside the UK/EEA to reach our banking or payment partners. When this happens, we use protections such as Standard Contractual Clauses or rely on recognised adequacy decisions.

7. YOUR RIGHTS

7.1. Your Rights Under UK GDPR: You have the right to access, correct, or delete your personal data. You can also ask us to restrict how we use it, request a portable copy of it, or withdraw any consent you've previously given.

7.2. How to Exercise Your Rights: To make a request about your data, contact us at info@lootgate.net.

7.3. Making a Complaint: If you believe your data hasn't been handled properly, you have the right to complain to the Information Commissioner's Office (www.ico.org.uk) or another relevant supervisory authority.

7.4. Minimum Age: Our platform is intended for users aged 18 and over, and we don't knowingly collect data from anyone younger. If you believe we've accidentally collected a minor's data, please let us know so we can remove it.

8. HOW WE PROTECT YOUR DATA & AUTOMATED DECISIONS

8.1. Security Measures: We use a mix of organisational policies and technical safeguards — including access controls and encryption — to protect your data. That said, no system is completely secure, so you should also take care to protect your own login details.

8.2. Automated Checks: Our payment partners and banks may use automated tools to assess transaction risk, which can lead to a purchase being approved or declined automatically. If this happens to you, you can ask for the decision to be reviewed by a person.

9. HOW WE COMMUNICATE WITH YOU

9.1. Essential Emails: We use your email address to send important messages, such as trade confirmations, order receipts, and security alerts.

9.2. Marketing Emails: We only send marketing content to users who've opted in. You can unsubscribe from marketing emails at any time, though essential service emails will continue regardless.

10. COOKIES

10.1. Why We Use Them: Cookies help us remember your preferences, run marketing campaigns, gather analytics, and keep the site functioning properly.

10.2. What Happens If You Disable Them: Turning off certain cookies through your browser or our preference centre may cause parts of the site to stop working correctly.

11. CHANGES TO THIS POLICY & HOW TO CONTACT US

11.1. Updates: We may update this Privacy Policy from time to time, and the latest effective date will always be shown online. Continuing to use our site after an update means you accept the revised policy.

11.2. Company Details: DOM POUCH LTD, 4 Cavendish Square, London, United Kingdom, W1G 0PG.

11.3. Contact Email: info@lootgate.net